Reviews & Profile Policy
Building trust through transparent reviews and complete profiles
Community Trust Overview
Honest Reviews
Category-based ratings and authentic experiences from real completed bookings
Complete Profiles
Detailed profiles with photos, bios, and verification badges build community trust
Trust & Safety
Completion rate tracking, performance tiers, and community moderation standards
Review System
How Reviews Work
Booking Completion Required
Reviews can only be submitted for completed bookings. Both renters and owners can review each other after a successful rental.
Eligibility: You must have a completed booking with the user you want to review. Reviews for cancelled or pending bookings are not permitted.
Two-Step Review Process
Reviews use a two-step process: first set your overall rating and rate each category with stars, then write about your experience.
Step 1: Set your overall rating, then rate each category (1–5 stars). All categories are required.
Step 2: Write your detailed experience (optional but encouraged — up to 500 characters).
Email Prompts & Timing
Review invitations are sent 24–48 hours after booking completion, with a gentle reminder if no review is submitted within 5–7 days.
Timeline: Initial prompt at 24–48h post-completion, one reminder at 5–7 days. Reviews are encouraged within 14 days.
Response System
The user a review was written about can respond with a professional reply (1,000 character limit). One response per review.
Response Rules: Only the reviewed user can respond. Professional tone required — responses are visible to all users and reflect on your reputation.
Review Categories Explained
For Host Reviews (submitted by Renters):
- • Listing Accuracy: How accurate was the boat description?
- • Vessel & Equipment: Quality and condition of the boat
- • Value: Was the experience worth the price?
- • Departure & Return: How smooth was check-in/out?
- • Communication: How responsive and helpful was the owner?
For Renter Reviews (submitted by Owners):
- • Communication: How responsive and clear was the renter?
- • Punctuality: Did they arrive and return on time?
- • Vessel Care: How well did they treat your boat?
- • Rule Following: Did they follow agreed-upon rules?
An overall experience score is automatically recorded from your overall star rating and is not a separate input.
Profile System
Profile Completion
Complete Profile Benefits
- • Higher booking rates and trust from renters
- • Better visibility across the platform
- • Eligibility for trust and verification badges
- • Stronger first impression for new visitors
4 Profile Elements (25% each):
- ✓ Account creation (automatic)
- 📷 Profile photo upload
- ✍️ About / bio section (20+ characters)
- 📍 Location (city, state)
Profile Photo Guidelines: A clear, friendly photo showing your face works best. Mobile photos are great. Supports JPEG, PNG, WebP, and HEIC formats up to 10MB.
Trust & Verification
Current Trust System
Email Verification
Required for all accounts before booking or listing
Coming Soon
We are building additional verification options to deepen community trust:
ID Verification
Government-issued ID confirmation
Safety Certification
Boating safety knowledge verification
Complete your profile now to build trust with the current system and be ready as new verification features roll out.
Owner Performance & Reliability
Completion Rate System
How Completion Rates Work
Reliability Rating (Primary Metric)
Percentage of bookings completed successfully, excluding admin-approved safety exemptions such as severe weather or mechanical failures.
Cancellation Rate (Transparency)
Total percentage of all owner-initiated cancellations including safety exemptions, shown for full transparency alongside the reliability rating.
Performance Tiers
Tiers are only shown to renters once an owner has completed at least 5 bookings.
Safety Exemptions
Owners can request penalty exemptions for safety-related cancellations such as severe weather, mechanical failures, or medical emergencies. These require admin approval with supporting documentation. Approved exemptions do not count against reliability ratings.
Community Guidelines
Encouraged Content
- • Honest, detailed experiences from actual rentals
- • Specific feedback about boat condition and amenities
- • Clear communication about host responsiveness
- • Fair assessment of value for price paid
- • Constructive suggestions for improvement
- • Professional, respectful language
- • Accurate profile information and recent photos
- • Complete profile sections for trust building
Prohibited Content
- • Personal attacks, harassment, or discriminatory language
- • False or misleading information about experiences
- • Reviews unrelated to the actual rental experience
- • Promotional content, spam, or commercial solicitation
- • Inappropriate, offensive, or explicit content
- • Attempts to circumvent platform policies
- • Fake photos or impersonation in profiles
- • Contact information shared to bypass the platform
Content Moderation & Enforcement
How to Report an Issue
If you encounter a review or profile that violates our community guidelines, contact our team directly:
Email: info@aquavora.com
Subject: Content Report — [brief description]
Include the relevant booking ID, username, or review link and a short description of the issue. All reports are reviewed by our team.
Platform Actions
- • Content removal for policy violations
- • Warning notifications for minor infractions
- • Account restrictions for repeated violations
- • Permanent suspensions for severe misconduct
- • All reports reviewed within 24–48 hours
- • Safety-related reports prioritized within 12 hours
Zero Tolerance: Discrimination, harassment, or threats result in immediate account suspension. We maintain detailed records of all content violations for appeals and legal compliance.
Privacy & Data Handling
Information Visibility & Control
Public Information
Always Visible to All Users:
- • Display name and profile picture
- • Location (city/state level)
- • Member since date
- • All reviews you have received
- • Trust badges and verification status
- • Bio / about section
- • Reliability rating and performance tier (owners)
Private Information
Never Shared Publicly:
- • Email address and contact information
- • Reviews you have written about others
- • Specific booking details and history
- • Payment and financial information
- • ID verification documents
- • Direct messages and communications
- • Exact boat location until booking confirmed
Email Notifications
Automatic notifications keep you informed throughout the review process.
• Review request emails (24–48h after completion)
• Review reminder emails (5–7 days later)
• New review received notifications
• Review response notifications
Data Retention
Profile and review data is retained according to our platform policies and applicable legal requirements.
• Reviews: Permanent (community trust record)
• Profile data: Until account deletion
• Usage analytics: 2 years maximum
• Support communications: 3 years
Profile & Review Deletion
Users can delete their profiles, but reviews they have received remain visible to maintain community trust integrity. Deleted user reviews display as "Former Member." Contact support at info@aquavora.com for special circumstances requiring review removal.
Support & Community
Review Issues
Email: info@aquavora.com
Subject: Review Policy — [Your Issue]
Profile Support
Profile completion, verification badges, and technical issues
Response Time: Within 24 hours
Content Concerns
Inappropriate content, policy violations, harassment
Priority: Safety issues reviewed within 12 hours
Community Standards: All reviews and profiles are subject to community guidelines and platform moderation. Users agree to provide honest, accurate information and maintain respectful interactions. Review authenticity is verified through completed booking requirements. Profile information accuracy is the user's responsibility and subject to verification. Violations may result in content removal or account restrictions.
Last updated: April 22, 2026